Returns & Cancellations

Clear rules before you order.

This policy explains when you can cancel or return an order and when you cannot. It should be read with our Terms & Conditions and Consumer Rights pages. Nothing here limits any statutory rights you have under Irish or applicable EU consumer law.

Standard, non-personalised goods

For most standard goods bought online, consumers normally have a statutory 14-day cooling-off period beginning on the day the goods are received. To exercise this right, tell us clearly within that period that you wish to cancel. You will normally then have a further 14 days to return the goods, subject to the applicable legal rules.

Unless the goods are faulty, damaged, misdescribed or otherwise non-conforming, you are normally responsible for the direct cost of returning a change-of-mind item where the law permits and where you have been informed of that responsibility.

Please contact info@merchants-nest.com before returning anything so we can provide the correct return instructions and return address.

Made-to-measure and personalised wallpaper

The statutory change-of-mind cancellation right does not generally apply to goods made to a consumer’s specifications or clearly personalised. This includes wallpaper produced specifically to measurements, dimensions, approved crop, colourway, layout or other individual specifications supplied or approved for a particular order.

Once Merchant’s Nest accepts and confirms a made-to-measure wallpaper order, the order is final for change-of-mind purposes. You cannot cancel simply because your project changes, you change your design preference, or you later decide not to proceed.

The full agreed order amount remains payable once the made-to-measure order has been confirmed. No refund or credit is due for a change-of-mind cancellation unless Merchant’s Nest expressly agrees otherwise in writing.

Check before you approve

Before confirming a made-to-measure wallpaper order, please check your wall measurements, chosen design, colourway, crop, orientation and any other specification carefully. We strongly recommend ordering a sample and viewing it in the intended room before committing to the full order.

You are responsible for measurements and other project information that you provide or approve. Merchant’s Nest remains responsible for supplying goods that match the correctly supplied and agreed specification.

Samples

Standard wallpaper samples are treated as standard goods unless they have been specially produced or personalised for you. We recommend sampling first so you can assess colour, print quality and material before placing a made-to-measure wallpaper order.

Faulty, damaged or incorrect goods

If your order arrives damaged, faulty, incorrect or does not conform to the contract, contact info@merchants-nest.com as soon as reasonably possible.

For wallpaper, please provide your order number, clear photographs of the issue and, where relevant, packaging, labels or batch information. This helps us investigate with the manufacturer or DHL, but a request for photographs does not remove or reduce your statutory rights.

Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction or refund.

Incorrect measurements supplied by the customer

If wallpaper is produced correctly to measurements or specifications that you supplied or approved but those measurements later prove to be incorrect, this is not treated as a manufacturing fault or Merchant’s Nest error.

If the wallpaper supplied does not match the correctly supplied and agreed measurements or specification, your statutory rights remain unaffected.

Sale and discounted goods

Eligible sale and discounted goods retain the same statutory consumer rights as other goods. A price reduction does not remove your rights if the item is faulty or otherwise does not conform to the contract.

Refunds for eligible standard goods

Where a statutory cancellation right applies, we will make the refund required by law, normally using the original payment method. This includes the standard outbound delivery charge where required by law.

Any extra amount paid for a more expensive delivery method beyond standard delivery is not refundable where the law permits. We may withhold reimbursement until the goods are returned or you provide evidence of having sent them back, where permitted by law.

Return condition for change-of-mind returns

For eligible standard goods, you may inspect the item only as much as is reasonably necessary to establish its nature, characteristics and functioning. Where permitted by law, a refund may be reduced to reflect diminished value caused by handling beyond what would reasonably be allowed in a shop.

How to request a cancellation or return

Email info@merchants-nest.com with your order number and the reason for contacting us. We will confirm whether the order is eligible for cancellation or return and provide the appropriate next steps.

Model cancellation form

You do not have to use this form, but you may copy and send the following information if you wish to cancel an eligible distance contract:

To: Merchant’s Nest Decor & Design Limited, 20 Sorrel Green, Sorrel Wood, Blessington, Co. Wicklow, W91 YC8W, Ireland — info@merchants-nest.com

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods/services:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Date:

Related information

Consumer Rights & EU Legal Guarantee  ·  Terms & Conditions  ·  Shipping & Delivery