Privacy

Privacy Policy

This Privacy Policy explains how Merchant’s Nest Decor & Design Limited collects, uses, shares and protects personal data when you visit our website, place an order, contact us, use our Studio or trade services, subscribe to communications or otherwise interact with us.

1. Who is responsible for your data

Merchant’s Nest Decor & Design Limited, company registration number 765269, registered office 20 Sorrel Green, Sorrel Wood, Blessington, Co. Wicklow, W91 YC8W, Ireland, is the data controller for the personal data described in this policy unless another party is identified as controller for a specific service.

Privacy contact: info@merchants-nest.com.

2. Personal data we may collect

Depending on how you interact with us, we may collect:

• identity and contact details, such as name, email address, phone number, billing and delivery address;
• order and transaction information, including products ordered, order history, delivery details, returns and refund information;
• payment-related information processed through our payment providers; we do not necessarily receive or store full payment-card details;
• account and customer-service information, including messages, enquiries, complaints and support history;
• project information for Studio, trade or wallpaper enquiries, including room photographs, dimensions, moodboards, project location and specification requirements;
• marketing preferences and consent records;
• technical and usage information such as IP address, browser type, device information, pages viewed, interactions, referral data and cookie identifiers where permitted;
• fraud-prevention, security and risk information; and
• any other personal data you choose to provide to us.

3. How we use personal data and our legal bases

We process personal data only where we have a lawful basis under applicable data-protection law. Depending on the purpose, this may include:

• Contract: to process orders, take payment, arrange delivery, provide samples, quotations, Studio services, trade support, returns, refunds and customer service;
• Legal obligation: to comply with tax, accounting, consumer-protection, product-safety, fraud-prevention and other legal requirements;
• Legitimate interests: to operate and improve the business, secure the website, prevent misuse and fraud, understand service performance, manage supplier and customer relationships and protect legal rights, where those interests are not overridden by your rights;
• Consent: where required, including for certain marketing communications and non-essential cookies or tracking technologies.

4. Orders, fulfilment and customer service

We use your details to accept and fulfil orders, communicate about your purchase, arrange manufacture or supply, process delivery, handle returns or refunds, respond to questions and maintain appropriate business records.

5. Studio, trade and project enquiries

If you submit photographs, measurements, moodboards or project information, we use that information to understand the brief, provide recommendations, prepare quotations, support specification and communicate about the project. Please avoid including information about other individuals unless it is necessary and you are entitled to share it.

6. Marketing

Where permitted, we may send marketing about new products, artist stories, editorial content, events, services or offers. We will rely on consent where required by law. You can unsubscribe at any time using the unsubscribe link in a message or by contacting us.

7. Cookies, analytics and advertising

We use cookies and similar technologies for functions such as security, shopping-cart operation, checkout, preferences and, where permitted, analytics, personalisation, advertising or campaign measurement. Non-essential technologies that require consent should not be activated before valid consent is obtained. See our Cookie Policy for more information.

8. Who we share personal data with

We may share personal data where necessary with service providers and business partners that help us operate the store and provide services, including:

• Shopify and ecommerce technology providers;
• payment processors and fraud-prevention providers;
• delivery, courier and logistics providers;
• manufacturers, wallpaper suppliers, printers and fulfilment partners where needed to complete an order;
• IT, hosting, email, customer-support, analytics and marketing service providers;
• professional advisers such as accountants, insurers, solicitors or auditors; and
• public authorities, regulators, courts or law-enforcement bodies where required by law or necessary to protect legal rights.

We do not sell personal data to advertisers.

9. International transfers

Some service providers may process personal data outside Ireland or the European Economic Area. Where personal data is transferred internationally, we will rely on a lawful transfer mechanism where required, such as an adequacy decision, approved contractual safeguards or another mechanism permitted by data-protection law.

10. How long we keep data

We retain personal data only for as long as necessary for the relevant purpose, including to fulfil contracts, provide services, meet tax and accounting obligations, resolve disputes, enforce agreements and comply with legal requirements. Retention periods vary depending on the type of data and the reason it is held.

11. Your data-protection rights

Subject to applicable law and any relevant exemptions, you may have rights to:

• access your personal data;
• correct inaccurate or incomplete data;
• request deletion of data in certain circumstances;
• restrict processing in certain circumstances;
• object to processing based on legitimate interests or to direct marketing;
• receive certain data in a portable format;
• withdraw consent at any time where processing is based on consent; and
• lodge a complaint with the Data Protection Commission or another competent supervisory authority.

To exercise a right, contact info@merchants-nest.com. We may need to verify your identity before completing a request.

12. Automated decision-making

We do not intend to make decisions producing legal or similarly significant effects about customers solely by automated means unless we inform you and comply with the applicable legal requirements. Ecommerce, fraud-prevention or payment systems may use automated tools to assess transactions, but any legally required safeguards remain applicable.

13. Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No online system can be guaranteed to be completely secure.

14. Children

Our store is not directed at children and we do not knowingly seek to collect personal data from children for independent use of the service. If you believe a child has provided personal data inappropriately, please contact us.

15. Third-party websites

Our website may link to third-party sites or services. Their privacy practices are governed by their own policies, and we are not responsible for how independent third parties process personal data.

16. Changes to this policy

We may update this policy when our services, technologies or legal obligations change. The latest version will be published on this page with the relevant updated content.

17. Complaints and contact

If you have a privacy concern, contact info@merchants-nest.com. You also have the right to complain to the Irish Data Protection Commission where applicable.